HRBP- BPO & Customer Success

About InvoiceCloud : 

InvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025, including USA TODAY and Boston Globe Top Workplaces, multiple SaaS Awards wins for Best Solution for Finance and FinTech, and national customer service honors from Stevie and the Business Intelligence Group. Judges also highlighted our mission to reduce digital exclusion and restore simplicity and dignity to how people pay for essential services, as well as our leadership in AI maturity and responsible innovation. It’s an award-winning, purpose-driven environment where top talent thrives. To learn more, visit  InvoiceCloud.com . 

HRBP – BPO & Customer Success (Night Shift)

About InvoiceCloud

InvoiceCloud is a leading provider of secure online billing and payment solutions. As part of our global growth strategy, InvoiceCloud is expanding its Global Capability Center (GCC) in India to support product development, operations, and innovation across the enterprise

About the Role We're looking for an experienced HR professional to be the dedicated HRBP for our *BPO / Customer Success team on night shift*. This is a floor-facing role for someone who is strong in employee relations, comfortable handling sensitive matters independently, and confident exercising judgment when senior leadership isn't immediately reachable.

Reports to: Head of HR, India Shift: Night shift

Key Responsibilities

Employee Relations (Core Focus)

• Primary point of contact for grievances, conflicts, and escalations on the floor • Independently handle POSH complaints, retaliation concerns • Build trust so employees feel safe raising issues early

HR Business Partnership

Advise floor managers on performance, attendance, and disciplinary matters Provide real-time guidance during night shift when issues can't waitDrive retention and engagement strategies suited to a night-shift environment.

HR Operations & Compliance

• Ensure attendance, leave, and exit processes run smoothly across shifts • Maintain compliance with labor laws relevant to night-shift work (safety, transport,working hours) • Keep accurate, confidential case documentation.

Qualifications • 8–10 years of HR experience, with strong hands-on employee relations exposure —ideally in BPO or high-volume operations • Demonstrated experience independently handling POSH investigations and retaliationcases • Working knowledge of Indian labor law, POSH Act, and shift-based compliance • Night-shift / 24x7 operations experience preferred • Sound judgment and comfort operating independently.

Competencies • Employee relations expertise, discretion & ethical judgment, calm under pressure,strong conflict-resolution skills, fair, consistent policy application.

Education • Bachelor's required; MBA/Master's in HR or  related field preferred.

 

 

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