Product Specialist

Who We Are Intropic is a fast-growing, venture-backed information company. We believe information helps people make better decisions and fuels innovation, and we build software and data products that help people get more value from it. Our journey starts in finance and capital markets, where information moves trillions of dollars: our index rebalance forecasting, index intelligence and related datasets are already used daily by Portfolio Managers, Traders and Researchers at some of the world's largest hedge funds, asset managers and trading firms. We're just getting started.   We are now opening our first office in Asia-Pacific, in Hong Kong. Our APAC client base of quantitative funds, trading firms and sell-side institutions across Hong Kong, Japan and Singapore has grown to the point where it needs specialist support during its own market hours rather than from London. This hire is a founding member of that presence. You will be backed by the full weight of our London headquarters in Canary Wharf: our research, engineering, product and commercial teams, established processes and a client book that already spans the region. In other words, start-up ownership and visibility with the backing of an established, well-capitalised business behind you.

The Role  

You will join as a Product Specialist , the person who sits at the centre of how Intropic's proprietary

equity rebalance datasets, including Passive Fund Intelligence (PFI) and Index Intelligence, are

delivered to institutional clients in APAC. Product Specialists at Intropic own the technical delivery

and the relationship: onboarding and implementing new client teams, fielding detailed

index-methodology and integration questions in real time, and making sure every client is getting the

most out of their subscription.

This is a role with a clear path. As you build deep product knowledge and your own client

relationships, you will grow into an Account Manager for the region, taking commercial ownership of

renewals, expansion and new business across APAC. We will help you learn the business and the

industry as quickly as possible.

 

What You'll Be Doing

• Lead the technical onboarding and implementation of Intropic's equity rebalance datasets for new

client teams across APAC, from configuring entitlements, dataset and licence permissions across

our API, portal and SFTP channels, to walking quantitative and trading desks through the data

model, action codes and forecast series until they are production-ready.

• Act as the first point of contact for product and index-methodology queries on index events across

S&P, Russell, MSCI, FTSE, STOXX, TOPIX, Nikkei, CSI, Hang Seng and ASX, often in real time

over client chat and during APAC market hours.

• Work continuously with clients to ensure they are maximising value from their Intropic

subscriptions: monitoring usage, running training sessions and demos, and resolving issues

quickly.

• Support evaluations and trials of our full product suite with senior counterparties at banks and

investment firms in the region, progressing to owning renewals, expansion and new client

acquisition as you step into account management.

• Be the voice of APAC clients inside Intropic: understand where they spend their time and money

and feed that back to the researchers and engineers responsible for building and maintaining our

products.

• Help establish Intropic's presence in Hong Kong, working closely with the London team on

coverage, processes and the local client calendar.

Why Join Us • Be a founder of Intropic in APAC. You are one of the first people on the ground in Hong Kong, with the autonomy and visibility that comes with building a new office from day one. • Strong London backing. You are never on your own: a full research, engineering, product and commercial team in Canary Wharf, established onboarding and training programmes, and an existing APAC client book to build on. • A clear path to Account Manager. Grow from specialist delivery into commercial ownership of the region. • Work with the sharpest people in the market. Our clients are index rebalance PMs, quant researchers and traders at the world's most demanding institution from senior colleagues who have done the role themselves. • A dynamic, multi-disciplinary role where no two days are the same, alongside a diverse team of capable, passionate and entrepreneurial colleagues who will help you grow.