Application Support Engineer
InfiniteplRiyadh, SA
At a glance
- Location
- Riyadh, SA
- Workplace
- On-site
- Pay
- Not published by the employer
- Employment type
- Full time
- Experience
- Not stated
- Education
- Bachelor (or equivalent)
- Job family
- Not classified
- Seniority
- Not stated
- Posted by employer
- 12 August 2026
- Last verified open
- 23 October 2026
- Region and country
- SA
- Team
- Product-Digital
- Listed via
- Lever
What the employer wrote
Role Overview: We are looking for an Application Support Engineer to provide Level 2 operational support for production applications, APIs, integrations, and business transactions, ensuring incidents are quickly identified, investigated, resolved, or escalated.
The role is primarily operational and hands-on, with a focus on production availability, incident handling, proactive detection, SLA adherence, operational stability, and reduction of recurring incidents.
Key Responsibilities: • Monitor production applications and critical business transactions. • Investigate application errors, API failures, and integration issues. • Analyze application logs and error codes to determine incident cause. • Validate end-to-end transaction flows across integrated systems. • Troubleshoot REST/SOAP APIs and application integrations. • Perform configuration checks and identify configuration-related issues. • Validate production services following deployments or infrastructure changes. • Conduct release-impact assessments from an operational perspective. • Support production incidents and major incident investigations. • Coordinate with development, integration, database, cloud, and external teams. • Create and manage incidents and service requests through Jira/ServiceNow. • Document troubleshooting findings and escalation details. • Maintain application support runbooks and known-error documentation. • Perform business transaction validation after incident recovery. • Support root-cause analysis and problem-management activities.
Preferred Qualifications: • Bachelor's degree in Computer Science, Software Engineering, IT, or equivalent. • Experience with enterprise applications and highly integrated environments. • Experience with API gateways or integration platforms is advantageous. • Familiarity with AppDynamics, Grafana, Kibana, or similar tools. • ITIL Foundation preferred.
Required Technical / Professional Skills: • Application production support • API troubleshooting • REST and SOAP fundamentals • HTTP status/error codes • Integration troubleshooting • Log analysis • SQL fundamentals for investigation • Postman or equivalent API testing tools • Application configuration troubleshooting • Business transaction tracing • Jira/ServiceNow ticket management • Release and deployment validation • Incident and escalation documentation
Where this record came from
Read from Infinitepl's own Lever job board on , and last confirmed still open on . The employer published it on 12 August 2026. Jobsearch.ing did not write, edit or rank this posting, and does not vet the employer. View the original posting.