Customer Success Manager (PR & Communications)

Join Hire Hangar and work with fast-growing global companies while building a long-term career.

Job Title| Technical Customer Success Manager (PR & Communications) Location | Remote (US BASED ONLY) Time Zone | Eastern Time (EST/EDT)

Role Overview:

We are seeking a client-focused Customer Success Manager to support organizations using an AI-powered social listening and narrative intelligence platform. This platform helps brands and organizations detect emerging online narratives and coordinated inauthentic activity before they escalate. This is a full-time, remote role ideal for someone with a background in PR, communications, or media reporting who is looking to transition into a tech-enabled client success function. The ideal candidate is consultative, detail-oriented, and comfortable acting as a trusted advisor to communications and brand-facing teams.

Key Responsibilities:

- Onboard new clients and guide them through platform setup, dashboards, and alerting tools

- Help clients interpret narrative and social listening data to inform their communications strategy

- Build and deliver client-facing reports summarizing platform insights and emerging trends

- Serve as the primary point of contact for client questions, training, and ongoing support

- Manage renewals and identify opportunities to expand client engagement with the platform

- Relay client feedback internally to support product improvements

- Collaborate with internal teams to ensure a smooth, high-touch client experience

Required Qualifications:

- Background in public relations, communications, media relations, or a related agency environment (non-negotiable)

- Experience producing or presenting client-facing reports, media coverage summaries, or performance insights

- Strong written and verbal communication skills with a polished, client-facing style

- Must be a U.S. citizen or authorized to work in the U.S. without employer sponsorship (required due to compliance with government contract eligibility)

Preferred Qualifications:

- Prior exposure to social listening, media monitoring, or reporting tools (e.g., Meltwater, Brandwatch, Sprout Social, Cision, Talkwalker)

- Experience working with corporate, brand, or enterprise-level clients

- Background at a PR or communications agency supporting external clients

Tools & Technology:

- Client-facing analytics/dashboard platform

- Google Workspace

- Slack, Zoom, and other remote collaboration tools

We connect top talent with vetted employers, competitive pay, and real growth opportunities.