Automotive Service Advisor

Heritage Toyota is looking for a Service Advisor to join our team! This role is all about building trust and loyalty with our customers while ensuring they have a positive and seamless experience when bringing their vehicles in for service. We’re seeking someone with strong communication skills, a passion for customer service, and a talent for staying organized in a fast-paced environment. Whether you have prior automotive experience or come from a customer service background, we provide on-the-job training to set you up for success. Plus, you’ll be working in a temperature-controlled shop with a supportive team that values growth and excellence.   If you thrive on helping people and staying organized, apply today and start your career with Heritage Toyota!

Key Responsibilities • Greet customers coming into the service department and determine the nature of customers request.

• Explain company policies, procedures, products, services, etc.

• Answer a variety of questions related to car repairs and servicing.

• Explain labor and parts estimates; investigate customer concerns.

• Track progress on customers vehicles, and keep customers apprised.

• Direct customers to cashier, and assist with cashier duties as needed.

• Follow up with customers after work is done to ensure satisfaction.

• Use of ADP/CDK software, Tis, Service Edge, Dealer Daily and iPad to complete tasks.

• Prepare repair orders and customer bill, ensuring that final charges correlate to quotes.

• Perform a variety of tasks associated with processing warranty claims.

• Maintain all required logs and records of service department activities.

As a Member of the H-Team, you'll enjoy: • Comprehensive benefits: Medical, dental, vision, life, and disability insurance

• Childcare reimbursement to help with family needs

• Flexible spending accounts for added convenience

• 401(k) with company match to help secure your future

• Immediate accrual of paid time off—start taking time for yourself right away

• Substantial vehicle/service discounts—save big on your ride and services

• Wellness benefits including a free gym membership to keep you in top shape

• Pet insurance for your furry friends

• Annual incentives and opportunities for career advancement—we love to promote from within!

• Company events and community engagement to help you connect and give back

• Temperature-controlled work environment to keep you comfortable year-round!

Qualifications: • Must possess a high school diploma (or equivalent). 

• One to three years of relevant experience preferred, but willing to train the right person.

• Valid driver's license and acceptable driving record.

• Fundamental computer and administrative/clerical skills.

• Excellent customer relations skills, including basic sales skills.

• General technical knowledge related to vehicle maintenance and repair.

• Must be able to bend, kneel, stretch and stand over, under and next to all repair vehicles.

• Ability to work with little supervision and the drive to succeed in a fast-paced, high-volume environment; experience in the automotive industry is preferred.