Integration Solutions Associate

What you’ll be doing • Partner cross-functionally during the pre- and post-sales process to understand technical requirements and translate to scalable integration solutions and support to internal teams (Sales, Product, Engineering, and Customer Success) as well as with the external customers

• Drive the onboarding process by bringing solutions discovery, technical enablement, product deployment assessment, and platform integration expertise

• Assess customers requirements to propose solutions with our platform/product, communicate the integration process in an easy-to-understand manner directly with our new partners, and oversee the live launch and hand-off to Account Management or Customer Success

• Be a technical voice of the customer; work closely with the product and engineering teams on product loop feedback to help internal teams strategize, iterate, and prioritize new features and updates

• Triage and resolve bugs and other technical issues throughout the customer journey

• Continuously create mapping of manual or automated requirements, tests, dependencies, integration playbooks, and technical documents 

We’ll be excited if you have • Bachelor's degree, preferably in Computer Science or other technical field

• 3+ years of solution engineering experience or technical consultant manager especially in a customer-facing role for SaaS high-growth companies

• Advanced verbal and written communication skills in English, Mandarin, and Cantonese are required 

• Excellent communication and presentation skills with various technical and non-technical audiences; must have strong empathy and emotional intelligence with diverse customers

• Advanced technical discovery, documentation, and troubleshooting skills. Detail-minded and data driven.

• Proven ability with managing and leading multiple technical and high-value enterprise-level integration projects working with various stakeholders on a deadline-driven schedule

• Start-up, team-oriented mentality

Technical qualifications • Experience developing rich applications with JavaScript (ES6), HTML5, and CSS3 is required.

• Mobile experience (Android, IOS) and cross platform (Flutter, React) is a plus

• Knowledge of Wordpress, Shopify is a plus