Mid Market Solutions Engineer, Director
FactorySan Francisco, CA
At a glance
- Location
- San Francisco, CA
- Workplace
- On-site
- Pay
- $210K
- Employment type
- Full time
- Experience
- 3+ years
- Education
- Bachelor (required)
- Job family
- Sales
- Seniority
- Director
- Posted by employer
- 3 September 2026
- Last verified open
- 7 September 2026
- Region and country
- CA, US
- Team
- GTM
- Listed via
- Ashby
What the employer wrote
ABOUT THE ROLE
Factory is looking for a Solutions Engineer to manage the full customer lifecycle from pre-contract engagement through pilot implementation and conversion to production use, ensuring successful adoption of company products.
WHAT YOU WILL DO AND ACHIEVE
- Lead onboarding processes, including conducting technical training sessions for customer engineering and development teams on product integration and usage.
- Analyze customer requirements and provide tailored technical recommendations, including appropriate product features and configurations, to optimize customer outcomes.
- Provide technical support by diagnosing and resolving customer-reported issues; escalate complex technical problems to engineering teams and coordinate resolution.
- Monitor customer usage metrics and system performance data to identify trends, evaluate product effectiveness, and recommend improvements.
- Collect and analyze customer feedback and operational data to inform product enhancements and improve overall user experience.
- Serve as a liaison between customers and internal engineering teams by translating business and technical requirements into actionable development tasks.
- Collaborate with cross-functional teams, including engineering and product management, to implement product improvements and ensure timely delivery of solutions.
- Manage the full customer lifecycle from pre-contract engagement through pilot implementation and conversion to production use, ensuring successful adoption of company products.
- Travel 15% of the year to domestic and international customer sites to collaborate on technical training initiatives, analyze customer requirements, and deliver on-site support with each assignment lasting approximately two days.
QUALIFICATIONS
- At least three years of experience in solutions engineering roles post-acquisition of a Bachelor’s degree or foreign degree equivalent in Computer Science, Network Engineering, or a closely related field.
This is an in-office position (5 days/week) in San Francisco (walking distance to Caltrain)
Where this record came from
Read from Factory's own Ashby job board on , and last confirmed still open on . The employer published it on 3 September 2026. Jobsearch.ing did not write, edit or rank this posting, and does not vet the employer. View the original posting.