Solution Consultant

At Everbridge, our mission is to help protect people and communities during their most critical moments. As a global leader in critical communications, public warning, and enterprise safety solutions, we enable governments, emergency services, and organizations worldwide to deliver trusted, life-saving communications at scale.   We are looking for an experienced Senior Platform Engineer to help transform how our Public Warning solutions are built, deployed, upgraded, and operated across both on-premises and cloud environments.   This is a highly visible and impactful role where you will drive automation, improve platform reliability, enhance operational efficiency, and help accelerate our transition toward cloud-native delivery models. You'll work on systems that support mission-critical communications, where resilience, security, scalability, and availability are non-negotiable. This is a fully remote position based in Norway.

What you'll do: • Ensure consistently positive customer experiences by providing oversight and management for deployment planning, solution adoption, and technical issue resolution.

• Establish a formal governance model with clients. 

• Conduct periodic stakeholder meetings and quarterly business reviews; maintain an accurate record of discussion and action items and provide monthly account reporting to internal stakeholders

• Develop a continuous product education and awareness program and deliver training sessions as required.

• Set and track customer satisfaction KPIs.  Develop and manage action plan to continuously improve these metrics.

• Troubleshoot customer concerns and work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution

• Serve as a customer advocate within Everbridge and report customer feedback internally to Account Management, Product Management and Engineering

• Travel to customer locations as needed

What you'll bring: • 3+ years in an on-site customer facing support or consulting role (professional services, account management, project management, customer service, etc.)

• Good project management skills

• Ability to handle & support conflicting priorities

• Working knowledge of Internet hosted applications, highly available architectures, computer security, telephony, and networking

• Proven track record in coordinating internal departments and resources to solve complex customer support or implementation problems.

• Previous consulting experience with emergency preparedness or business continuity best practices to state/local government or corporations a plus.

• Excellent verbal, written and interpersonal communication skills

• Strong critical thinking, analytic, and problem solving abilities

• Strong time management skills with proficiency with the Microsoft Office Suite, Salesforce.com and web based applications

• Ability to travel locally and support the customer onsite

• Bachelors in Business, Computer Science or related a plus

#LI-HG1   About us Our team makes a difference during the most difficult times and challenging situations. Our people are dedicated to solving problems. Our software was built to save lives. Our unifying mission is to keep people safe and businesses running.   Want to know more about one of the fastest growing SaaS companies...? One that’s not only a great place to work but does something amazing, SAVES LIVES...!!   Headquartered in Boston and Los Angeles, with operations all over the world, our team of 1300+ dedicated employees support over 6000 global customers every day in their most crucial moments. During public safety threats such as active assailant situations, terrorist attacks or severe weather conditions, as well as critical business events such as IT outages or cyber-attack incidents, customers rely on our SaaS-based platform to quickly and reliably aggregate and assess threat data, locate people at risk and responders able to assist, automate the execution of pre-defined communications processes, and track progress on executing response plans.   As we continue to grow and transform the field of critical event management, we need passionate, committed individuals to help us carry out our mission. Click here to learn more about what we do.   Do you think you have what it takes to make a difference? Apply to be a part of our award-winning team today!   Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, colour, religion, or sex including sexual orientation and gender identity, national origin, disability, or any other characteristic protected by applicable federal, state, or local law.