Senior Applications Support Specialist

Key Responsibilities Incident & Problem Management

• Lead major incident (MI) bridges and restore service with minimum business impact.

• Handle all L3 escalations , perform deep diagnostics across Java, JVM, middleware, OS, and infra.

• Own technical RCAs , drive long‑term and systemic remediation.

• Identify recurring failure patterns and risks. Reliability Engineering

• Apply SRE principles : SLIs/SLOs, error budgets, resilience patterns.

• Tune JVM parameters , analyze thread/heap dumps, and improve performance.

• Influence application architecture for fault tolerance, scalability, and recoverability .

• Validate DR readiness , failover behavior, and resilience testing outcomes. Change, Release & Risk

• Provide technical approval and risk assessment for high-risk changes.

• Enforce operational readiness for new apps and major releases.

• Ensure changes meet audit, compliance, and regulatory expectations .

Automation, Monitoring & Observability

• Build advanced automation using Shell/Python/PowerShell .

• Develop frameworks for health validation , automated recovery, and compliance checks.

• Define observability standards; optimize alerts and improve MTTR . Leadership & Mentorship

• Mentor L1/L2 teams; review and approve runbooks, SOPs, and KB articles.

• Act as a trusted technical advisor to stakeholders and leadership.

Skills & Qualifications Technical (Mandatory)

• Strong knowledge of application architecture, distributed systems, and middleware .

• Java expertise : JVM internals, GC, memory management, thread/heap dump analysis, performance tuning.

• .Net -- CLR internals, garbage collection, memory management, thread/dump analysis, and application performance tuning.

• Strong Unix/Linux , networking basics, and advanced scripting ( Shell/Python/PowerShell/VBS ).

• Advanced SQL and understanding of databases; Autosys (or equivalent scheduler).

• Handson with observability tools : Splunk, AppDynamics/Dynatrace, ELK, Grafana, Prometheus. Reliability & Operations

• Major incident leadership, deep RCA, change/release readiness, DR & resilience engineering.

• Experience in regulated production environments . Soft Skills

• Strong technical leadership and decision‑making.

• Clear communication during high‑pressure incidents.

• Ownership mindset and business awareness.

Experience & Education

• 7–12+ years in Application Reliability, Production Support, SRE, or platform operations.

• Bachelor’s degree in Computer Science/Engineering or equivalent.

• ITIL, cloud, or industry certifications (preferred).

• Banking/financial domain experience (preferred).

Working Conditions

• On‑call and after‑hours support as required.

• Fast‑paced environment with multiple priorities.

• Hybrid working model