Senior Sales Coordinator (R-20078)

Key Responsibilities: • Support end-to-end Salesforce processes covering leads, opportunities, quotes, contracts, orders, renewals and related sales workflows.

• Monitor lead flow, opportunity progression and pipeline data to ensure timely updates and accurate CRM information.

• Review sales quotes, contracts and order information for completeness and accuracy prior to downstream processing.

• Validate key transaction details including products, pricing, approvals, payment terms, contract dates, invoice schedules and order information.

• Provide day-to-day Salesforce user support, including access requests, queues, reports, dashboards, data modifications and issue resolution.

• Coordinate with Sales, Sales Operations, Finance, Legal, Operations and IT teams to resolve Salesforce, contract, order and data-related issues.

• Support Salesforce enhancements and releases through UAT execution, test case validation, defect reporting and post-implementation checks.

• Participate in detailed system and process testing to ensure new enhancements meet business requirements.

• Track user queries and support requests and ensure timely closure within agreed SLA timelines.

• Support accurate Salesforce-to-legal system handoffs and assist with issue tracking and reconciliation.

• Conduct Salesforce process training for new joiners across Sales and Sales Support.

• Maintain SOPs, user guides, process documentation, training materials and operational checklists.

• Identify recurring operational issues and recommend opportunities to improve processes and reduce manual activities.

Key Requirements: • 5+ years of experience.

• Bachelor's or Master's degree in Business Administration, Commerce, Information Technology, Computer Science or a related discipline.

• Hands-on experience working with Salesforce (SFDC) is mandatory.

• Experience in Sales Operations, Sales Support, CRM Operations, Contract Management or Order Management is preferred.

• Salesforce certification would be an added advantage.