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Guest Operations Associate

CleraBerlin, Berlin

€40K – €45Kfrom listing textOperations and administrationEntry levelFull time
Source-verified: read directly from this employer's own ashby job board, not a repost.On-sitePosted (yesterday)Last verified (today)

At a glance

Location
Berlin, Berlin
Workplace
On-site
Pay
€40K – €45K (from listing text)
Employment type
Full time
Experience
Not stated
Education
No degree requirement stated
Job family
Operations and administration
Seniority
Entry level
Posted by employer
22 October 2026
Last verified open
23 October 2026
Region and country
Berlin, DE
Team
Engineering
Listed via
Ashby

What the employer wrote

ABOUT THE ROLE

Join the operations team at a hospitality SaaS company expanding across Europe. You will manage guest cases, coordinate with remote colleagues and local service providers, and turn day-to-day experience into scalable processes.

WHAT YOU'LL DO

- Support guests throughout their journey, from booking inquiries through check-out, using AI support while taking ownership of decisions.

- Coordinate tasks and priorities between remote teams, customers, and external service providers.

- Identify recurring issues, process inefficiencies, and opportunities for automation.

- Build and improve operational processes based on real guest scenarios.

- Work closely with the founding team to help develop hospitality operations.

WHAT WE'RE LOOKING FOR

- Native German speaker with English proficiency at C1 level or higher.

- A completed university degree in business administration, communications, economics, or a related field.

- Experience in guest operations, customer service, or hospitality operations, including guest inquiries, bookings, check-ins, or check-outs.

- Experience coordinating across teams, customers, and external service providers.

- Ability to identify workflow improvements and make organized decisions under time pressure.

- Background in hospitality, short-term rentals, property operations, or a related field is valuable.

COMPENSATION & BENEFITS

Salary: €40,000 to €45,000 annually. Visa sponsorship is not available.

LOCATION

On-site in Berlin, Germany.

Where this record came from

Read from Clera's own Ashby job board on , and last confirmed still open on . The employer published it on 22 October 2026. Jobsearch.ing did not write, edit or rank this posting, and does not vet the employer. View the original posting.

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