Account Manager
CleraVienna, Vienna
At a glance
- Location
- Vienna, Vienna
- Workplace
- On-site
- Pay
- €65K – €95K (from listing text)
- Employment type
- Full time
- Experience
- 1+ years
- Education
- No degree requirement stated
- Job family
- Sales
- Seniority
- Manager
- Posted by employer
- 30 August 2026
- Last verified open
- 4 September 2026
- Region and country
- Vienna, AT
- Team
- Engineering
- Listed via
- Ashby
What the employer wrote
ABOUT THE ROLE
This Account Manager role sits at the heart of a fast-growing AI communication startup, owning and growing a portfolio of B2B customers for an AI-powered phone assistant platform. You'll drive adoption, expansion, and long-term satisfaction — making a direct impact on retention and revenue as the company scales its go-to-market motion.
WHAT YOU'LL DO
- Serve as the primary point of contact for assigned accounts across the full customer lifecycle.
- Run regular review, discovery, and upsell conversations to expand use cases and grow account value.
- Analyze customer usage data to demonstrate how AI automation delivers measurable business impact.
- Own expansion revenue targets — upgrades, add-ons, and renewals — on a monthly and quarterly basis.
- Ensure smooth onboarding and sustained product adoption to maximize retention.
- Collect structured market and customer feedback and relay it to Product and GTM teams.
- Maintain a clean CRM, reliable forecasts, and a healthy pipeline.
- Conduct regular touchpoints and QBRs to proactively drive customer success.
- Collaborate cross-functionally with Customer Success, Product, and Marketing for aligned account plans.
- Help shape the company's account management and expansion playbook as the team grows.
WHAT WE'RE LOOKING FOR
- At least 1 year of experience in B2B SaaS sales, account management, or customer success — startup or scale-up background is a strong plus.
- Proven track record in upselling, renewals, or driving expansion revenue within existing accounts.
- Strong product and technical acumen with a genuine affinity for AI/ML technologies.
- Hands-on experience with CRM tools (e.g., Salesforce, HubSpot) and rigorous pipeline hygiene.
- Structured working style, ownership mindset, and a sharp customer focus.
- Native-level German fluency — comfortable leading calls, reviews, and demos entirely in German.
- Willingness to work on-site in Vienna (hybrid flexibility available).
COMPENSATION & BENEFITS
OTE €65,000–€95,000 (fixed salary plus uncapped commission), depending on experience. Visa sponsorship is not available for this role.
LOCATION
On-site in Vienna, Austria, with hybrid work possible. German-speaking market focus.
Where this record came from
Read from Clera's own Ashby job board on , and last confirmed still open on . The employer published it on 30 August 2026. Jobsearch.ing did not write, edit or rank this posting, and does not vet the employer. View the original posting.