Senior Product Owner - Financial Investigation Unit

Responsibilities: • Own and prioritise the product roadmap for financial investigation case management and customer offboarding, focusing on investigation quality, timely decisions and reliable execution.

• Translate investigator needs into clear product requirements and acceptance criteria. Design workflows that make case ownership, status, next actions and escalation routes clear.

• Lead the development of AI and automation to assemble evidence, support analysis and reduce manual investigation work. Ensure outputs are traceable and subject to appropriate human review and approval.

• Bring relevant information together across systems, with clear sources and appropriate access controls. Enable complete, auditable case records that preserve evidence and reasoning through reviews and handovers.

• Translate approved offboarding procedures into reliable workflows with operational and control owners. Define approvals, dependencies, sequencing and exception handling, with clear confirmation that required actions have been completed.

• Deliver changes with Engineering through testing, staged rollout and monitoring. Test interrupted processes, duplicate requests and unavailable dependencies, with recovery routes and records of completed and outstanding actions.

• Measure investigation quality, case rework, avoidable delays and offboarding failures alongside user feedback. Use the findings to improve performance without treating faster case closure as proof of quality.

• Prepare Operations and Compliance for product changes, support adoption and resolve issues after launch. Feed quality reviews, audit findings and recurring operational problems into the roadmap.

Requirements: • 5+ years in product ownership or product management, including end-to-end ownership of a product roadmap at a senior level.

• Strong financial crime experience across investigations, AML, fraud or customer offboarding, gained in fintech, banking or another regulated business.

• A track record of building workflow or case-management products for operational users.

• Experience shipping AI or automation that cut manual work while keeping people in charge of key decisions.

• Ability to write precise requirements and work closely with engineers on complex, failure-tolerant workflows.

• Strong analytical skills, with experience defining metrics and using data to set priorities.

• Excellent stakeholder management, including working with Compliance and control owners on regulatory requirements.

• Experience building or growing a product team is desirable.