Customer Success Manager
Campfire300 Montgomery St Suite 500 San Francisco, California 94104
At a glance
- Location
- 300 Montgomery St Suite 500 San Francisco, California 94104
- Workplace
- On-site
- Pay
- $100K – $170K
- Employment type
- Full time
- Experience
- 3+ years
- Education
- Bachelor (or equivalent)
- Job family
- Customer success and support
- Seniority
- Manager
- Posted by employer
- 8 August 2025
- Last verified open
- 23 October 2026
- Region and country
- California 94104, US
- Team
- Implementation & Customer Success
- Listed via
- Ashby
What the employer wrote
As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You will be the primary partner to finance and accounting teams, ensuring customers realize measurable value from Campfire and feel confident running their core financial operations on our platform.
You will work closely with Implementation, Product, Support, and Sales to deliver a best-in-class customer experience and identify opportunities for expansion and growth.
KEY RESPONSIBILITIES
CUSTOMER OWNERSHIP & SUCCESS
- Own post-implementation success for a portfolio of customers
- Build strong relationships with Controllers, Accounting Managers, and Finance leaders
- Drive adoption, engagement, and value realization across accounts
- Proactively manage account health and identify churn risk
- Lead QBRs, success planning, and ongoing check-ins
RETENTION & GROWTH
- Manage renewals for your book of business
- Identify and support expansion opportunities (seats, modules, entities, geographies, use cases)
- Partner with Sales to scope and close upsell and cross-sell opportunities
- Maintain accurate renewal forecasts and risk pipelines
PRODUCT ADOPTION & ENABLEMENT
- Lead customer enablement sessions and workflow optimization reviews
- Support rollout of new product features and modules
- Ensure customers are following best practices and getting maximum value from Campfire
CROSS-FUNCTIONAL COLLABORATION
- Partner closely with Implementation to ensure smooth handoffs and successful go-lives
- Work with Support and Product to resolve issues and escalate customer feedback
- Represent customer voice internally and help improve processes across the customer lifecycle
EXPERIENCE & QUALIFICATIONS
- 3+ years of Customer Success or Account Management experience in B2B SaaS
- Experience supporting finance, accounting, or operations teams strongly preferred
- Bonus: ERP or accounting software experience (QuickBooks, Xero, Sage Intacct, NetSuite)
- Strong technical aptitude and ability to learn complex platforms quickly
- Bachelor’s degree or equivalent experience
PERSONAL ATTRIBUTES
- Customer-first mindset with strong ownership and accountability
- Excellent communicator and relationship builder
- Organized, proactive, and comfortable managing multiple accounts
- Strong problem-solver who thrives in a fast-moving startup environment
- Growth mindset and eagerness to learn and develop
Where this record came from
Read from Campfire's own Ashby job board on , and last confirmed still open on . The employer published it on 8 August 2025. Jobsearch.ing did not write, edit or rank this posting, and does not vet the employer. View the original posting.