EPIC Clinical Informatics Specialist

By The Bay Health, a non-profit established in 1975, set the standard for hospice in the U.S. by emphasizing the role of the patient in making important medical decisions. Our spectrum of home-based services now includes Skilled Home Health Care, Palliative Care, Adult Hospice Care and Pediatric Care. Our team approach strives to address practical, social, emotional and spiritual aspects of care, with the goal to maximize quality of life for our patients, caregivers and families.

This full-time position offers competitive pay, generous benefits and a supportive work environment.

The Clinical Informatics Specialist supports clinical operations by optimizing electronic health record (EHR) workflows, improving system usability, and ensuring alignment between technology and patient care delivery. This role serves as a critical bridge between frontline staff, operational leadership, and IT, with a focus on Epic (including Rover), workflow design, system enhancements, and end-user support.

Schedule:

Monday - Friday; 8:30am - 5:00pm 

Location:

On-site; Larkspur, CA

By the Bay Health follows all CDPH vaccine requirements for healthcare personnel.

Essential Duties & Responsibilities include  (but are not limited to):

Clinical Workflow & System Optimization  

• Analyze, design, and optimize clinical workflows within Epic and related systems  

• Identify opportunities to improve efficiency, documentation, and user experience  

• Support implementation of new workflows  

EHR (Epic) Support & Build  

• Configure, test, and maintain Epic applications  

• Support upgrades, enhancements, and system changes  

• Ensure system build aligns with clinical and operational needs  

Epic Classroom Training  

• Provide occasional onsite Epic training support coverage during Principal Trainer leave periods as part of a rotating team approach  

Go-Live & End-User Support  

• Provide hands-on, at-the-elbow support during go-lives, upgrades, and key initiatives  

• Travel onsite as needed to support clinical teams during high-impact events   

• Troubleshoot issues and respond to urgent end-user needs, including real-time communication channels  

Operational Support & Issue Resolution  

• Manage and respond to informatics-related troubleshooting tickets and requests  

• Investigate, triage, and resolve system issues impacting end users and clinical workflows  

• Prioritize tickets based on operational urgency and impact  

On-Call Support  

• Participate in an on-call rotation to provide after-hours support for critical system issues and urgent operational needs  

Stakeholder Collaboration  

• Partner with clinical leaders, operations, and interdisciplinary teams to translate needs into system solutions  

• Serve as liaison between frontline users and technical teams  

Quality, Compliance & Continuous Improvement  

• Support regulatory requirements and quality initiatives  

• Identify opportunities for system and workflow improvement  

• Participate in governance and prioritization processes  

Education/Experience :

• Bachelor’s degree in Nursing, Healthcare, Information Systems, or related field (or equivalent experience)  

• Clinical background strongly preferred (Registered Nurse highly desirable)  

• Experience in Home Health and/or Hospice care strongly preferred  

• 3+ years of experience in clinical informatics, healthcare operations, or EHR support  

• Experience with Epic systems required (Rover experience strongly preferred)  

Certificates, Licenses, Registrations:

• Licensure as applicable if licensed healthcare professional.

Pay Range: $130K - $150K annually By the Bay Health is proud to serve our community as an equal employment opportunity employer.  Everyone is valued and welcome at BTBH. Our organization is committed to diversity, equity and continues to build a culture of inclusion by recruiting, screening, hiring and retaining any qualified individual without regard to age, race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, marital status, registered domestic partner status, citizenship, physical or mental disability, legally protected medical condition, family care status, military care status, veteran status or any other consideration made unlawful by Federal, state, or local laws.