Enterprise Support Specialist

Our Mission and Opportunity

Early education is one of the most important determinants of childhood outcomes, a critical support for working families, and a $175B market that remains underserved by modern technology. Brightwheel is the largest, fastest growing, and most loved platform in early ed, trusted by millions of educators and families every day. We are a three-time Cloud 100 company https://www.forbes.com/lists/cloud100/a, backed by top investors including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban.

Our Team

Our team is passionate, talented, and customer-focused. We embody our Leadership Principles https://mybrightwheel.com/about/ in our work and culture. We are a distributed team with remote employees across every US time zone, as well as select offices in the US and internationally.

Who You Are

Brightwheel is seeking a detail-oriented and diligent individual who thrives in a process-driven environment to play a key role in supporting our customers.

You are organized, highly accurate in your work, and take pride in following detailed procedures. You are able to work independently and comfortable working on multiple projects at the same time.

What You’ll Do

- Act as a reliable operational partner for our enterprise partners, managing complex account configurations and routine updates with flawless accuracy

- Respond to customer questions and troubleshoot basic technical issues (e.g. login errors, password resets) via email in a timely, friendly, and professional manner

- Follow detailed Standard Operating Procedures (SOPs) and instructions with full compliance

- Perform data entry tasks, ensuring all information is inputted with speed and precision

- Identify recurring friction points and recommend process or documentation improvements that make the team faster and more accurate

- Contribute to a positive, high-performing team culture

Qualifications, Skills, & Abilities

- Strong English fluency (verbal and written)

- High attention to detail and high standards for accuracy

- Proven ability to follow step-by-step instructions without deviation

- Tech-savvy and comfortable learning new platforms and tools

- Strong time management and organizational skills

- Learns quickly, is energized by coaching and able to effectively implement feedback

- Comfortable working independently in a remote environment for a US-based company as a contractor

- Ability to work overlapping with U.S. time zones (ET or PT)

- Preferred prior experience (not required) - Order entry / order management - Sales Admin / Support - Data entry - Customer support - Experience working for a US / international company

Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Protecting Our Applicants: Please be aware of recruiting scams impersonating Brightwheel. All legitimate communications come from @mybrightwheel.com http://mybrightwheel.com addresses, and we never ask for payment or sensitive personal data as part of our hiring process. If you suspect fraudulent contact, reach out to security@mybrightwheel.com. Thank you for helping us keep our applicant community safe.