Customer Success Team Lead- Digital Team

Shape the future of Search.    About BrightEdge BrightEdge is a leading SEO, search, and brand visibility platform helping companies understand how their digital presence drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data with AI-driven insights to help customers plan, optimize, and measure their digital marketing strategies and understand how their brand is showing up across an evolving search landscape. What sets BrightEdge apart is our people. With 400+ employees across 7 global offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged, and impact is visible. If you enjoy solving meaningful problems, working with data and technology, learning new things, and helping shape the future of digital marketing, BrightEdge is a great place to build your career. About the Role    This role requires at least 4 days onsite in our Cleveland office.   Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market.  With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals.  We’re looking for a Team Lead to lead our Digital Customer Success team, serving as both a coach and hands-on customer advocate focused on driving meaningful impact for BrightEdge’s customers. In this player-coach role, you’ll mentor and develop a talented group of CSMs while also working directly with customers to solve complex marketing and analytics challenges, drive adoption, and deliver world-class customer experiences. If you love mentoring and developing others, enjoy rolling up your sleeves to solve complex customer challenges, and thrive in a role where you can make an impact both as a leader and a hands-on CSM, this is the role for you.

How you'll spend your time: • Lead & Support Customers — Manage your own book of ~20 accounts while providing high-touch partnership and strategic guidance to customers.

• Drive Customer Success — Build strong relationships with key stakeholders, understand their goals, and help customers navigate implementation, adoption, and ongoing support.

• Coach & Develop CSMs — Lead, coach, and develop a team of Customer Success Managers, helping them strengthen their customer relationships and deliver strong outcomes.

• Drive Customer & Team Success — Balance direct customer ownership with team leadership, ensuring both your accounts and your team’s portfolio are healthy, engaged, and delivering value.

• Guide Customer Strategy — Coach your team through key customer moments while staying close to account strategies, escalations, and high-impact conversations.

• Drive Performance & Collaboration — Set goals, review account books and KPIs, and partner cross-functionally to turn customer insights into action across BrightEdge.

We're excited about you if you have: • 4+ years of client management experience with 2+ years in a performance management or people leadership role

• Bachelor’s degree required

• Client & Team Leadership — Proven experience managing a book of business while developing talent, coaching teams, and driving strong customer outcomes

• Communication & Problem-Solving — Excellent communication, storytelling, and problem-solving skills with the ability to tailor messaging for executives, marketers, and technical stakeholders

• Digital Marketing & Technology — Strong understanding of digital marketing, SEO, or analytics, ideally within a SaaS or technology environment, with a data-driven approach to solving customer challenges

Benefits: • Motivating, high-impact work that builds your career 

• Medical, dental, and vision insurance with multiple package options 

• 15-23 days PTO depending on tenure plus 10 paid holidays 

• Pet insurance to keep your fur family happy and healthy

• Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs 

• No or low cost therapy and professional coaching sessions through Spring Health 

• 4-6 weeks fully paid parental leave 

How we work  BrightEdge is an equal opportunity employer and is committed to building a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.   If you’re excited about this role but don’t meet every qualification, we encourage you to apply. Imposter syndrome can hold great candidates back, and we believe potential and willingness to learn matter just as much as checking every box. We value diverse perspectives, experiences, and ways of thinking, and we’re committed to building a team where everyone feels they belong and can do their best work.