Client Account Executive

Job Type: Full-Time

Job Type: Full-Time

We are seeking a strategic, customer-centric professional to drive retention, expansion, and executive engagement across a defined book of business. In this role, you will be responsible for reducing churn, identifying and closing expansion opportunities, and cultivating strong relationships with senior-level stakeholders to ensure long-term customer success. You’ll blend proactive risk management with a consultative sales approach, serving as a trusted advisor to our clients while contributing to overall revenue growth and strategic account health.    #LI-REMOTE

Key Responsibilities • Customer Retention & Risk Management   

• Execute strategies to improve gross retention (reducing churn) and net retention (expansion growth).  

• Proactively identify and mitigate at-risk accounts, ensuring long-term customer success.  

• Monitor customer health scores, product adoption, and renewal risks.  

• Upsell & Expansion  

• Identify, qualify, and close upsell and cross-sell opportunities within a defined book of business. 

• Effectively manage the upsell pipeline, ensuring a formalized sales process is followed.  

• Add revenue to the overall book of business through existing customer growth. 

• Executive-Level Customer Communication   

• Build and maintain high-level relationships with customer executives to ensure alignment on strategic goals.  

• Ensure consistent communication with customer executives to strengthen long-term partnerships.  

Qualifications and Experience • 3+ years of experience in account management, customer success, or sales, with a track record of managing and growing customer relationships.

• Experience selling to and building relationships with C-suite executives and senior-level decision-makers.

• Experience working in a SaaS or subscription-based business.

• A consultative approach to customer relationships, with the ability to uncover business needs and connect them to the right solutions.

• Strong communication and relationship-building skills, with the ability to influence stakeholders and navigate complex, multi-stakeholder organizations.

• Experience leveraging CRM systems (Salesforce preferred), customer success metrics, and account data to identify trends, risks, and growth opportunities.

• A track record of identifying and driving expansion opportunities within existing accounts.

• Experience developing and executing strategic account plans

Benefits: -Work from anywhere within the US for most roles -Competitive Salary  -Medical, Dental, and Vision Insurance  -Flexible PTO  -401K - 100% vested with ~4% match  -12 Paid Holidays  -Company Laptop  -Reimbursement for home office expenses  -Employee Referral Bonuses  -Short-Term and Long-Term Disability Insurance  -FSA & HSA Options  -Life Insurance  -Personal and Professional Development  -Employee Assistance Program (Mental Health)  -Parental Leave + baby bonus