Trading System Support Analyst

What You'll Do • Provide first-rate support for traders by resolving issues promptly, answering questions, relaying feature requests, and providing the best possible trading experience.

• Handle a wide variety of immediate trading system issues with urgency.

• Troubleshoot complex trading system-related issues, log them into a ticketing system, and build a knowledge base to capture workarounds for future troubleshooting.

• Reduce recurring issues and improve system stability by automating manual tasks, monitoring system components, and analyzing system logs.

• Collect data, identify patterns, and correlate problems to determine root causes.

• Recommend and implement improvements to technical support tools, procedures, and processes to reduce resolution time.

• Build new tools to identify potential problems before they occur. 

What You'll Need • Keen interest in electronic trading or finance with a willingness to learn and support traders in a production environment.

• Proven technical experience, including: scripting and troubleshooting using PowerShell, Python, SQL, or similar languages; knowledge of Windows and Linux operating systems; and, basic understanding of networking fundamentals.

• Ability to accommodate on-call duties and cover alternate shifts when necessary. 

• Excellent critical thinking skills with the ability to analyze, troubleshoot, and creatively solve problems.

• The ability to work in a fast-paced dynamic environment with the skills to balance multiple tasks at the same time.

• Strong verbal and written communication skills, adaptable for technical and non-technical audiences.

• Drive and desire to go above and beyond what is explicitly asked.

• Ability to work independently and collaboratively.

• Experience supporting and troubleshooting third-party software or proprietary trading systems is a plus.

• Bachelor's degree is required.