Certified Medical Assistant - IV Administration (Bilingual)

The Certified Medical Assistant is responsible for ensuring patients' wellbeing and providing a positive, supportive environment for patients and other staff while working in conjunction with physicians, advanced practitioners, front office, and clinical staff. Medical Assistants may also be required to assist or cover the front desk when necessary to expedite patient flow. The successful Medical Assistant will have strong communication skills and a dedication to customer service and patient care.

Responsibilities • At the direction of the provider and by all regulations, must be able to prepare and administer all prescribed PO medication and intranasal administration only after successful demonstration and completion of the clinical competency skills checklist.

• Facilitate patient workflow by identifying any barriers as they occur.

• Perform clinical intake with patients to include taking and recording vital signs and pertinent history in patient's chart (electronic medical record), patient data collection (e.g., chief complaint, allergies, medical history including current medications, social history, vital signs, etc.).

• Prepare patients for IV administration, including pre-treatment assessment and patient education.

• Assist patients as needed with walking and room transfer. Assist safely to the car if needed when patients are without a friend or family member.

• Prepare examination rooms for patient treatments, keeping patient areas clean and appropriately stocked.

• Assist clinical staff/clinician during the patient visit.

• Apply logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, and approaches to problems.

• Ensure the well-being of all patients and provide a positive, supportive environment for staff.

• Triage patients and call as needed.

• Maintain and organize all instruments, equipment, and supplies.

• Maintain clinical supplies and equipment and ensure proper storage of biohazards.

• Clean exam/procedure rooms, instruments, and equipment between patient visits to maintain infection control.

• Practice effective infection control practices and policies.

• Open, concise, and complete EMR and paper-based documentation for all assessments and procedures.

• Ability to deal with confidential information appropriately.

• Other reasonable duties as required by leadership, such as new models of care and new types of procedures, etc.

• Answering incoming phone calls, directing them to the appropriate person or department, and taking messages when necessary.

• Responsible for performing various administrative tasks

Education & Certifications • High School Diploma or equivalent (GED) required.

• Completion of Medical Assistant training program for the Certifying Board of the American Association of Medical Assistants (AAMA), the National Center for Competency Testing (NCCT), or registration from the American Medical Technologists (AMT), or any other recognized certifying body approved by the Board.

• Certifications: Basic Life Support (BLS) and Advanced Cardiovascular Life Support (ACLS) required.

• CPR Certification required.

• Must have recent experience with IV administration

Experience • Experience working in the healthcare or mental health field is a plus.

• IV preparation and administration experience required. 

• Knowledge of essential computer software and a willingness to learn electronic medical records systems (EMR).

• Knowledge of federal, state, and local laws and regulations, including OSHA and HIPAA requirements.

• Demonstrates effective verbal and written communication that is clear, well-organized, and appropriate. Quickly grasps and exhibits an understanding of audience needs.

• Through genuine and positive communication, each client feels informed, understood, and special.

• An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments.

• Consistently displays a winner’s attitude and desire to succeed by facing tasks and challenges with energy and passion.

• Pursues activities with focus and drive, defines work in terms of success and can be counted on to meet goals.

• Can work independently and as a team player.

• Understands organization and multi-tasking regarding workload prioritization.

• Ability to work in a fast-paces, high-energy, and vibrant work environment.

• Bilingual in Spanish is a plus.

Working Conditions • Environment: Professional healthcare setting with combination of office work and patient interaction areas

• Physical Requirements: Ability to spend extended periods at computer workstation and move throughout clinical facility