Senior Key Account Manager, D2C

We're looking for a detail-oriented Senior Key Account Manager to lead the entire Key Account Management team, overseeing E-commerce operations across online marketplaces and platforms. The Lead of E-commerce will drive sales growth (GMV), build strong brand partnerships, and ensure smooth store operations while managing and developing a high-performing team.

 

What You Will Do

Business Growth & Strategy

• Drive growth and expansion for subsidiaries and brand partners by providing strategic support and operational guidance.

• Develop and execute store management strategies across Shopee, TikTok Shop, Lazada, and other relevant E-commerce channels.

• Lead and manage overall E-commerce sales activities, ensuring revenue growth, profitability, and market competitiveness.

• Identify new business opportunities, build partnerships, and negotiate with key stakeholders to expand market presence.

Key Account & Store Operations

• Manage end-to-end store operations: traffic, conversion, campaign execution, fulfillment, and customer ratings.

• Collaborate with brand partners on marketing plans, trade investments, and joint business planning.

• Ensure alignment between brand expectations and execution on online platforms.

Team Leadership

• Lead, mentor, and develop the Key Account Management team to deliver business targets.

• Define team KPIs, monitor performance, and provide direction and coaching.

• Foster a high-performance culture and cross-team collaboration.

Cross-Functional Collaboration

• Work closely with Marketing, Logistics, Supply Chain, and Customer Support teams to optimize campaigns and overall operations.

• Coordinate budgets, forecast sales, and prepare regular performance reports for senior management.

Data & Market Intelligence

• Monitor and analyze E-commerce performance metrics, leveraging insights to improve strategies.

• Stay updated with industry trends, platform updates, and emerging E-commerce technologies to ensure a competitive edge.

Who You Are

• A Bachelor’s degree is required

• Proficiency in Vietnamese & English.

• At least 5 years of experience in E-commerce, with 2+ years in a leadership role (e.g., KAM Lead, E-commerce Lead, Commercial Lead).

• Proven experience in e-commerce operations, store management, and online sales strategy.

• Strong knowledge of Shopee, TikTok Shop, and other key e-commerce platforms.

• Excellent sales and business development skills, with the ability to build and maintain strong relationships with partners and stakeholders 

• Data-driven mindset with the ability to analyze performance metrics and implement improvements accordingly. 

• Strong leadership and communication skills, with experience in managing teams and working cross-functionally.

 

Why You'll Love It

• Competitive Salary

• Performance Review (2 times per year)

• Performance Bonus (1 time per year)

• Annual Leave: 15 days and other leave types

• Private Health Insurance

• MacBook to be provided

• Good chance to explore new trends in the digital market

• Opportunity to learn and work with the most advanced advertising technology platforms

• Work in a professional, active, international, and dynamic environment