Associate Support Analyst

About Vista Equity Partners

Vista Equity Partners is a leading global investment firm focused exclusively on enterprise software, data, and technology-enabled businesses. With over $100B in assets under management and a portfolio of 90+ software product companies worldwide, Vista accelerates growth through operational excellence, shared expertise, and long-term partnership. In India, Vista’s presence continues to expand with 45+ portfolio companies employing more than 17,000 professionals across technology, product, customer success, and operations — reinforcing India’s strategic role as a hub of innovation and talent within the Vista ecosystem. Through its Agentic AI Factory, Vista is embedding Generative AI across its global portfolio — enabling companies to integrate intelligent, responsible AI into products, operations, and decision-making. This initiative is strengthened through portfolio-wide learning programs, leadership workshops, and AI hackathons that foster innovation, build fluency, and accelerate practical AI adoption across teams.

About Amtech

Amtech is a leading provider of enterprise software solutions for the packaging, printing, and manufacturing industries. Our integrated systems streamline order management, production planning, scheduling, inventory, and business analytics — empowering customers to drive efficiency, reduce costs, and improve operational performance. With a strong commitment to innovation and customer success, Amtech delivers reliable technology backed by deep industry expertise. With Vista’s investment and strategic guidance, we combine the agility of a growing technology organization with the scale, stability, and career mobility of a global software ecosystem.

Our Employee Value Proposition At Amtech, our people are our greatest differentiator. We create an environment where you can:

Purpose Shape the future of manufacturing and supply chain operations by delivering mission-critical enterprise software used by industry-leading organizations.

Growth Access continuous learning, leadership development, and cross-portfolio opportunities through Vista’s global network — accelerating both technical and managerial career paths.

Culture Work in a collaborative, transparent, and people-first environment where values, accountability, and integrity guide every decision.

Innovation Engage with cutting-edge technologies, including AI-driven automation, and contribute to modernizing financial systems and operational processes across the business.

Role Description Amtech is seeking an Associate Support Analyst to support the EnCore ERP platform, with a focus on plant floor operations, production scheduling, inventory management, and manufacturing workflows used throughout the corrugated and folding carton industry. This is a hands-on technical role requiring end-to-end case ownership, analytical problem-solving, and the ability to work across application, database, and system-level issues. It is not a ticket-only support position. Manufacturing experience is required. Understanding how production floors operate — from scheduling and shop floor execution through inventory and shipping — matters more than ERP expertise. Candidates with broader manufacturing backgrounds are encouraged to apply; experience in corrugated, folding carton, or packaging is a strong plus but not required.

Key Responsibilities

• Own and resolve EnCore ERP support cases end-to-end, from initial diagnosis through resolution

• Prioritize cases based on operational and financial impact to the customer

• Troubleshoot issues spanning plant floor workflows, production scheduling, inventory management, logistics, and order-to-cash processes

• Investigate configuration, services, and environment alignment to distinguish product defects from customer configuration issues

• Use SQL SELECT queries to validate data, investigate inventory transactions, and support root cause analysis

• Support Microsoft SQL Server and Windows Server-hosted application environments

• Review logs, services, integrations, and scheduled jobs to identify root causes

• Create and maintain knowledge base documentation and troubleshooting guides

• Research prior cases and existing documentation before escalating

• Maintain case ownership and provide structured handoffs across time zones

• Partner with Product, Development, Professional Services, Infrastructure, and Customer Success teams

• Escalate product defects with detailed reproduction steps and supporting evidence

• Participate in testing and validation of new features and product releases

• Support customers across North America and Europe; participate in off-hours work as needed for upgrades, installations, and critical incidents

Skills & Qualifications

Required

• Manufacturing industry experience — plant floor, production scheduling, inventory, or shop floor operations; this is a firm requirement

• Working knowledge of manufacturing workflows from production through shipping and inventory reconciliation

• 1–3 years in L2/L3 technical support, application support, or ERP support environments

• Strong troubleshooting skills across enterprise applications, databases, and Windows Server environments

• SQL proficiency — SELECT queries, joins, and data validation

• Experience working with logs, diagnostics, and system analysis tools

• Excellent written and verbal English communication skills

• Self-directed, research-driven approach to problem-solving

Preferred

• Experience with EnCore ERP or comparable manufacturing ERP/MES platforms

• Corrugated, folding carton, or packaging industry experience

• Experience supporting scheduling, inventory, or shop floor execution systems

• SaaS ERP support experience

• Knowledge base creation experience

Nice to Have

• Formal packaging education from Indian Institute of Packaging, SIES School of Packaging, ASC Centre & College, or other recognized packaging programs in India

• Additional language skills

• Power BI or reporting tool experience

WHY JOIN AMTECH

At Amtech, you will drive meaningful financial impact in a growing enterprise software organization while benefiting from Vista’s world-class ecosystem. You’ll collaborate with talented peers, leverage cross-portfolio learning programs, and help shape the future of Amtech’s financial operations and systems. Build your career with Amtech — backed by the strength, scale, and innovation culture of Vista.