Assistant Facilities Account Manager

ABM, a leading provider of integrated facility solutions, is looking for an Assistant Facilities Account Manager   The Assistant Facility Account Manager supports the Facility Account Manager in overseeing daily facility operations across both hard and soft services. This role is responsible for assisting in coordinating maintenance activities, managing vendors, administering CMMS processes, and supporting procurement and compliance requirements. The Assistant Facility Account Manager ensures that all services are delivered efficiently, safely, and aligned with contractual and operational standards on-site. Perform other duties as assigned by the Facility Account Manager. To support effective coordination with the 2nd shift soft services crew, this role may require some adjusted hours. This is an on-site role, Monday through Friday 8:00AM-5:00PM. Applicant must be fluently bilingual in English & Spanish.   Position Summary Details   Pay:  $90K/YR + DOE The pay listed is the hourly range or the hourly rate for this position.   A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.   Benefit Information: ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Front Line Team Members

Essential Functions Key Responsibilities

• Administer the Facilities Help Desk, serving as the primary point of contact for building operations issues and service requests.

• Maintain a proactive and responsive approach to addressing customer inquiries and concerns, ensuring high levels of satisfaction.

• Utilize the ServiceNow platform to efficiently manage work orders (create, assign, categorize, follow-up, close, etc.).

• Regularly monitor and update the status of work orders to ensure timely resolution.

• Facilitate effective communication with customers regarding pending or unresolved facilities issues.

• Collaborate and coordinate with various facilities functions including Building Security, Cafe Services, Mail Operations, Audio Visual, Engineering, and Janitorial Services to streamline operations and enhance overall efficiency.

• Evaluate and assign cleaning tasks to janitorial team members based on client needs and expectations.

• Conduct monthly inspections alongside the district manager and clients to ensure the highest standards of cleanliness, safety, and customer satisfaction.

• Ensure seamless execution of projects while prioritizing safety, efficiency, and client satisfaction.

• Demonstrate a proactive approach to identifying and addressing potential maintenance issues to maintain optimal building functionality.

• Cultivate and maintain close, positive relationships with internal stakeholders and clients to ensure their needs are met effectively.

• Identify opportunities for process improvements and implement strategies to enhance operational efficiency and customer satisfaction.

• Maintain and oversee a Facilities calendar of building maintenance projects and activities. Ensure that building activities and events are considered when scheduling. Observe all building and city restrictions and guidelines to ensure minimal disruption when completing maintenance, engineering, and janitorial maintenance, upkeep, and repair activities.

• Track Forklift Training and certification amongst all approved operators.

• Oversee repository of MSDS sheets and associated storage of on-site chemicals. Ensure safe storage and best handling practices with authorized users.

• Administer building and furniture key requests including locksmith services, doors, file cabinets, lockers, etc. Ensure adequate securing, creation, disposition and tracking of keys.

Vendor Management & Compliance

· Assist to coordinate and oversee vendors performing facility services, ensuring work is completed per scope, quality standards, and timelines.

· i.e. review nightly reports & ensure full coverage daily for Janitorial

· Verify vendor compliance requirements, including onboarding, insurance, and third-party systems (e.g., Avetta).

· Assist in maintaining vendor records, contracts, and compliance documentation as needed.

· Support the Facility Account Manager as a point of contact for vendor scheduling, site access, and issue resolution, as requested.

· Escalate vendor performance or compliance concerns to the Facility Account Manager.

 

Procurement & Financial Support

· Issue and manage purchase orders (POs), including one-time and recurring services.

· Aid in tracking POs to ensure timely receipt of vendor invoices and proper billing alignment.

· Help to review invoices for accuracy against completed work and contracted rates, as needed.

· Support budget tracking by maintaining records of service costs and identifying cost-saving opportunities, as needed.

CMMS Administration & Reporting

· Administer the Computerized Maintenance Management System (CMMS), including work order management and user support.

· Create reports on work order status, service trends, and vendor performance.

· Maintain accurate system data, including asset information and service records.

· Identify recurring maintenance issues, perform basic root cause analysis, and recommend improvements.

· Assist with CMMS implementation, updates, and user training.

Team & Operational Support

· Assist in coordinating schedules for facility staff and ensuring adequate coverage.

· Coordinate facility support for events and non-routine operational needs.

· Serve as a backup to the Facility Manager, including limited on-call responsibilities.

· Must support the Events/Catering/Movers team, and may have to stay after-hours on-site to ensure event goes smoothly.

Administrative & Documentation Support

· Prepare work order reports, correspondence, and operational documentation.

· Maintain organized records of contracts, service reports, compliance documentation, and work orders.

· Assist with ordering supplies and materials for facility operations.

· Must be detail-oriented, thorough, proactive, and reliable in reporting and documentation.

· Complete monthly check-ins for on-site team

Safety & Compliance

· Support implementation of safety programs, policies, and emergency procedures.

· Ensure all vendor and maintenance activities comply with company standards and regulatory requirements.

· Promote a safe working environment for staff, vendors, and occupants.

· Handles special work assignments, projects, and service calls as needed or required.

 

Salary: $75,000 annually plus 10% annual bonus

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